Refunds - SBTC

Terms and conditions for refund or replace request

By Mtr-Admin|2021-03-05T14:04:42+00:00December 26th, 2020|Refunds|

Please note that we do not accept returns. If you receive an item that is damaged, please email us

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This website uses cookies and third party services. Read Privacy Policy I Accept

Email addresses

For each visitor to our web page, our web server automatically recognises information regarding the domain or e-mail address. We aggregate user specific information on pages which consumers access or visit. We collect the e-mail addresses of those who communicate with us via e-mail, as well as through the information given by consumers via voluntary surveys and/or site registrations. The information we collect is used for internal review and is then discarded. It is used to improve the content of our web page, to customise the content and/or layout of our page for individual consumers, and used by us to contact consumers for marketing purposes.

Credit Card details

We do not store credit card details nor do we share financial details with any 3rd parties

Unsubscribe

If you do not want to receive e-mails from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from Sun Behind The Cloud Publications.

Usage collected information

1- To improve customer service - Your information helps us to more effectivley respond to your customer service requests and support needs 2- To personalise user experience - We may use information to understand how our users as a group use the services and resources provided on our site 3- To improve our site - We continually strive to improve what our website has to offer based on the information and feedback we receive from you 4- To process transactions - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service 5- To administer a content, promotion, survey or other site feature 6- To send Users information they agreed to receive about topics we think will be of interest to them to send periodic emails

Cookies

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalised advertising by visiting Ads Settings by visiting www.aboutads.info. Sun Behind The Cloud Publications has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.